Returns & Exchanges
We want to bring you cycling art and apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.
For returns or if you'd prefer a different size, we politely ask that you notify us at email@example.com within 10 days of its arrival and tell us what the problem is before returning.
Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached. Please check that your item(s) is in good condition and fits you before use. Refunds/exchanges will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the shipping costs and payment processing fees which are non-refundable. If an order which achieved free shipping is partially or wholly returned, the cost of shipping will be deducted from any refund.
We'll notify you once this process is complete, please wait 10 working days from sending before contacting us about your return.
Please do not place a new order to replace items outside the exchange process.
Returning Your Product
Please add a note to tell us which items you are returning, why you are returning them and whether you would like a refund, replacement or exchange. If you are sending from outside the EU, please be sure to mark as returned goods under warranty on any customs forms. We cannot pay import duty/VAT on mislabelled parcels and they will be returned to sender.
You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Victory Chimp is not responsible for the loss or damage of any returned product. Victory Chimp is not liable for the cost of returning items, nor the costs of posting exchanges unless due to product fault.
Exchanges can only be made on stock present at time of receipt of returned goods. Please do not place a new order to replace items outside the exchange process. Returns must be received within 30 days of purchase. Those received after this time will be processed at our discretion with an exchange or credit note issued.
Please address package to:
Victory Chimp Returns
Unit 2 Sperrin View Business Park
181B Glen Road
Maghera BT46 5LT