Returns & Exchanges
We want to bring you cycling art and apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.
For returns or if you'd prefer a different size, we politely ask that you notify us at firstname.lastname@example.org within 10 days of its arrival and tell us what the problem is.
Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).
Returning Your Product
Please add a note to tell us which items you are returning, why you are returning them and whether you would like a refund, replacement or exchange.
You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Victory Chimp is not responsible for the loss or damage of any returned product. Victory Chimp is not liable for the cost of returning items, nor the costs of posting exchanges unless due to product fault.
Exchanges can only be made on stock present at time of receipt of returned goods.
Please address package to:
Victory Chimp Returns
2b Coleraine Road