FAQ


Ordering
The best way to order is online via victorychimp.com but if you have any difficulties during this process please feel free to email info@victorychimp.com and we will do our best to help you out. We aim to respond to all emails within an hour or two, unless we're sleeping or riding bikes during appropriate hours UK time.

Gift Orders
Ordering as a gift? Please let us know and we will be happy to include a personal message, gift wrapped (without receipt), free of charge. Enter the recipients address at Paypal checkout and use the 'Note to Seller' section to include your message. Email us at info@victorychimp.com before or after ordering if you have any problems or specific requirements.

Sizing

All items of clothing have individual size guides in their descriptions. We're happy to supply further information and assist with sizing, just email info@victorychimp.com

Garment Care
Clean gently. Wash cool. Line dry. Ride safe.

Delivery
All orders over £50 are shipped free, anywhere in the world. We aim to pack and post your item(s) within 1-3 days of ordering, though generally same or next day. Approximate delivery times, in working days from the date of sending, are:

UK/IRELAND: 1-2 days
EU: 3-5 days
ROW: 5-7 days

If you require something more urgently, please get in touch and we will try our best to help you out. Expedited delivery options are available at an additional cost. 

All items are suitably packaged. Prints are wrapped in acid-free tissue paper and shipped in reinforced postal tubes. All Victory Chimp UK deliveries are fully tracked and traced, so please choose an address where someone will be able to sign for your delivery during daytime hours.

Overseas Delivery
Victory Chimp ships worldwide, please select your country from the drop-down list in the shopping cart. Overseas shipments may be subject to import duties and tax. Additional charges can occur at the customer expense. Victory Chimp has no control over these charges and accepts no responsibility for any additional overseas costs. Shipment is sent via Royal Mail’s overseas services and insurance is obtained for all overseas goods. 

Payment
All transactions are processed via Paypal in pounds sterling.

Security
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Damage
If your product is received damaged in the post, please notify us immediately, retaining the product and packing and we will contact Royal Mail who will be responsible for addressing and compensating the claim. Do not return the damaged product to Victory Chimp, notify us immediately and we will advise on the appropriate course of action before arranging a replacement.

Loss
If you have not received your goods within 7 days of our “your order has been shipped” email, please notify us via email. All Victory Chimp UK deliveries are fully tracked and traced, so please choose an address where someone will be able to sign for your delivery during daytime hours. Please check that you have not mislaid a calling card from your postman or that the package is not waiting at your local depot or post office.

• We are not responsible for items sent to an incorrectly supplied address.

• We are not responsible for items do not collect it in time from your local depot or post office, the item will be returned to us and an additional fee for reposting will be charged.

Returns & Exchanges
We want to bring you cycling art and apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.

For returns or if you'd prefer a different size, we politely ask that you notify us at ryan@victorychimp.com within 10 days of its arrival and tell us what the problem is.

Products must be returned unused and in the state in which they were sent. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping and packing charges.

Returning Your Product
Please use your delivery note to tell us which items you are returning, why you are returning them and whether you would like a refund or replacement or exchange.

You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Victory Chimp is not responsible for the loss or damage of any returned product.

Please address package to:
Victory Chimp Returns
35 Craigadick Road
Maghera
Co. Derry
Northern Ireland
BT46 5DE

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