Business (Almost) As Usual. COVID-19 FAQs
Hi Chimpeurs, just a reminder that, in line with current government advice*, our online shop remains open for business and we are still posting orders as normal.
While our situation allows us to keep operating the business safely, we are also doing our bit in the current crisis, so there are some things to note.
Orders will be shipped twice weekly, rather than daily, for the safety of our postal workers and to reduce the burden on post office queues which our community uses to access funds etc.
Post runs will be carried out in tandem with any essential shopping or community support deliveries we are already doing to avoid unnecessary journeys.
Shipping has not been affected within EU or outside, with border closures relating to the movement of people, not goods. There may however be a delay over usual processing times at each destination country due to quarantine procedures.
Unfortunately we can't guarantee our usual service times, but please bear with us: we're working to deliver all orders as fast as possible. We thank you for your patience.
VC Service Course
The VC Service Course remains closed to customers at this time. We look forward to welcoming you back soon.
We may be running on reduced studio hours to look after family and others in need, but if you need any advice on orders, sizing etc., our live chat there is open 9-5pm GMT, with email outside those hours.
Bike Riding During the Pandemic
Solo/immediate family spins only, stay local and safe. Hopefully we can all keep turning the pedals responsibly, so we can keep this freedom and look after our physical and mental wellbeing during isolation in the coming weeks. Don't be a dick.
For all of you whose families, communities or businesses are highly affected we would like to share our support and are looking forward to stabilisation of this pandemic.
In the meantime, thank you for your support and look after yourselves.
* "Online retail is still open and encouraged and postal and delivery service will run as normal."