Business (Almost) As Usual. COVID-19 FAQs

Business (Almost) As Usual. COVID-19 FAQs

Hi Chimpeurs, just a reminder that, in line with current government guidelines, our online shop remains open for business and we are still posting orders as normal.

While our situation allows us to keep operating the business safely, we are also doing our bit in the current crisis, so there are some things to note. 

Shipping
We are now back to shipping daily and postal service delays are shortening. There may however still be a delay over usual processing times at each destination country due to quarantine procedures.

Please refer to the following links for further information:
UK Orders:  royalmail.com/coronavirus
International Orders: royalmail.com/international-incident-bulletin

Unfortunately we can't guarantee our usual service times, but please bear with us: we're working to deliver all orders as fast as possible. We thank you for your patience.

Click+Collect 
The VC Service Course remains closed to customers at this time, we look forward to welcoming you back soon. We are however now able to offer free click + collect again at our location. Simply choose the 'Pick up' as your delivery method at checkout. You will receive an email notification when your order is available for collection.

Please bring your confirmation email when collecting your order. We are open Mon & Fri 1-5pm, Tue-Thu 9am-5pm. We are closed for lunch from 12-1pm.

When you arrive, please come through the ground floor entrance door and ring our doorbell at the top of the stairs.

Cheers + ride safe

Ryan

 

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